To create an organised method of dealing with requests (hereafter called incidents) you are required to appoint authorised person’s responsible for liasing between your company and our offices. The appointed person will book, manage incidents and give instructions on behalf of your company.
Our server will issue you with an Incident Number. Upon receipt of this number you are then able to contact our office, should you wish to discuss the issue further. This facility would constantly screen for new incidents, ensuring prompt reaction.
You are required to book all your incidents via e-mail, or book an incident on the contact form on this page. This is to ensure that the incident is recorded correctly and can be monitored right from the start for timeous service.
Should you find that you did not receive an Incident number, within an hour you must please follow up your request with our office. In case of Critical Incidents please ensure that an Incident is booked and the office is informed a.s.a.p.
Incidents will be prioritised according to your contractual agreement. Incidents will only be actioned on receipt of your Incident Number. Hereby, you will receive support either on site, by remote log in or per telephone, depending on the request.